Shipping & Delivery Policy
This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should therefore be read alongside our main Terms.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy applies to any order you place with us.
Temporary Change: Canada Post Job Action
Due to the nationwide strike rotating Canada Post operations, we are offering alternative shipping options to avoid delays or disruptions. In addition to local deliveries, you can receive your packages through Purolator if you order is more than CAD$200 otherwise will be Canada Post.
You can also now opt to purchase your own shipping label with UPS if you prefer this method.
What happens to packages shipped with Canada Post?
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Packages are already in transit with Canada Post, so your package will be delivered as soon as possible.
What are my shipping & delivery options?
We ship packages via Canada Post & Purolator on any orders over CAD $99 and via our own team for local delivery.
Shipping fees
Shipping is free on any order over CAD $99.
All times and dates for delivery are provided in good faith but are estimates only.
Once your order is packaged, we will send an email with your tracking information.
Do you deliver internationally?
No, we do not offer international shipping.
Returns
Our policy lasts 7 days from receiving the shipment. If 7 days have passed since delivery, we can’t offer a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Any change due to damage does not incur an additional cost.
How can you contact us about this policy?
If any part of this policy conflicts with local laws or carrier-specific terms, the applicable law or carrier terms will prevail where required.
