Frequently Asked Questions

Dynamite Vape & Smoke

Frequently Asked Questions

Everything you need to know about ordering vapes, pods and e-liquids from Dynamite Vape & Smoke – delivery, shipping, returns, store locations and more.

Where do you deliver same-day?

We offer same-day local delivery in Edmonton & St. Albert. For all other areas, we ship with Canada Post across Canada.

What are the delivery hours?

We deliver Monday to Friday, 9:00 AM to 3:00 PM. Place your order before 3:00 PM for same-day delivery. Orders placed after 3:00 PM are delivered the next business day.

Is ID required at delivery?

Yes. Valid government-issued photo ID is required for every delivery, and the recipient must be 18 or older. We cannot leave your order without verifying ID.

What if I'm not home when you deliver?

We'll redeliver your order within 1 to 3 business days. Before the redelivery, you can also ask to pick up your order at one of our stores instead – just contact us.

What if the redelivery also fails?

If we can't complete the second delivery, your order will be cancelled and refunded to your original payment method, less the delivery costs already incurred.

I chose same-day delivery, but my address is outside the delivery area. What happens?

We'll put your order on hold and contact you by email. You can choose to:

✓  Pay CAD $30 for Canada Post shipping,
✓  Add more items to reach $99 and get free shipping, or
✓  Cancel your order for a full refund.

If we don't hear from you within 7 days, we'll cancel the order and refund you in full.

Do you offer free shipping?

Yes! Canada Post shipping is free on all orders over CAD $99. Orders under $99 ship for a CAD $30 flat rate.

How long does shipping take?

Canada Post delivery usually takes 1 to 4 business days after your order ships. Once your order is packed, you'll receive an email with your tracking number.

Is there a minimum order amount?

No. You can order as little or as much as you like.

Do you ship to every province?

We ship across Canada wherever it is legal to do so. Some provinces and territories restrict the sale, flavours or shipment of vaping products. If we can't ship your order, we'll cancel it and refund you in full.

Do you ship internationally?

Not at this time. We ship within Canada only.

My package was returned to you because of an address problem. What now?

If the problem was our mistake, we'll reship your order at no cost once it's back with us.

If the address you entered was incorrect, contact us within 7 days of the package being returned to us (check your tracking number). We can reship it if you purchase a new shipping label for CAD $30, or you can place a new order and we'll add the returned items to it.

If we don't hear from you within 7 days, your order will be cancelled and refunded, less the shipping costs already incurred.

How do I apply a coupon or discount?

No coupon codes needed. Our discounts, including bulk discounts, are applied automatically at checkout.

What payment methods do you accept?

We accept Visa, Mastercard and American Express. All payments are processed securely online.

How can I track my order?

For Canada Post orders, use the tracking number in your shipping email. For same-day delivery, contact us and we'll give you an update.

I have an issue with my order. What should I do?

Contact us right away with your order number and we'll resolve it as quickly as possible. Call (780) 399-2260 or email [email protected].

What is your return policy?

Due to the nature of vaping products, all sales are final and we can't accept returns of opened or used products. If your order arrives defective, damaged or incorrect, report it within 7 days of delivery with a photo or video and your order number, and we'll exchange it free of charge.

See our full Shipping & Returns policy for details.

Where are your stores?

We have 8 locations across Alberta: Edmonton (2), St. Albert, Morinville, Westlock, Camrose, Airdrie and Medicine Hat. See addresses, maps and directions on our Store Locations page.

Tell me about Dynamite Vape & Smoke.

Dynamite Vape & Smoke was founded in Edmonton in April 2019. We serve Alberta customers, from beginners to experienced vapers, with authentic products and helpful advice, in store and online across Canada. Read more about us.

What are your age restrictions?

You must be at least the legal age to buy vaping products in your province or territory: 18 in Alberta, and 19 or older in some provinces. Age is verified at delivery.

Still have a question?

We're here Monday to Friday, 9:00 AM – 5:00 PM.